Returns, Refunds and Cancellation Policy

Last updated: September 27, 2026

At hebw, we keep our policies straightforward. If an item arrives damaged, defective, incorrect, or materially different from the product page, let us know within 30 days of confirmed delivery and we’ll do our best to make it right.

What we cover

• Items damaged in transit.
• Defective items, or items that can’t be used as described.
• Items different from what you ordered.
• Items materially different from the product-page description.

What we can’t cover

• Change-of-mind, buyer’s-remorse, or personal-preference returns.
• Wrong product, flavor, size, or quantity selected at checkout.
• Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items — unless tied directly to a reported defect.
• Returns sent without prior authorization.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

How to start

Email support@hebw.shop within 30 days of delivery. Include the order number, checkout email, a short description of the issue, and clear photos or video of the item and packaging. Wait for return instructions before shipping anything back.

Return shipping & fees

For approved claims, we cover the return trip. When a physical return is required, we provide a prepaid return label or reimburse approved return-shipping costs. No restocking fee on approved eligible claims.

Approved returns go to:

hebw
22920 Midvale St
Hagerstown, Maryland 21742
United States

Inspection & resolution

Once received, we inspect the return against the reported issue. An approved claim may be resolved with a refund, replacement, or another lawful solution you accept. We may deny a claim if the item doesn’t match the order or approved reason, or if requested evidence isn’t provided.